Terms & Conditions

Terms and Conditions

Routes and flight duration may also vary during flight due to ever changing weather conditions, this will be up to pilot’s discretion.

It is the passenger’s responsibility to follow instructions by staff and be wearing appropriate clothing.

Our prices are in New Zealand Dollars and are quoted on a per seat basis. In order for any of our flights to be confirmed, we require a minimum of two full paying passengers.

 

Booking Policy

On some occasions the time and date you select may not be available due to existing bookings, aircraft availability or commercial commitments. We will do our best to accommodate your requirements, however if we need to alter your booking we will contact you on the number provided via the booking form.  

When booking online, once the payment transaction is processed the name that will appear on your bank statement will be: Nelson Tasman Air Ltd.

In accordance with CAA rules and regulations, we require all passengers to inform us of their accurate weight before any flight. If your weight / body measures exceed standard aircraft seat belt size or 125kg depending on the total load of the trip we might have to charge an extra seat fee. Our aircrafts are limited to the maximum permitted weight.

 

Cancellation Policy

Our pilots will decide in regard to weather conditions on the day of your booked flight, if the weather conditions are suitable for flying or not. If weather is unsuitable you will be notified via the contact details provided with your booking as soon as possible.

All our tours, charters or packages

Should inclement weather prevent your flight we will endeavour to reschedule the flight with you if possible, otherwise the flight will be cancelled at no charge.

Any cancellations made by the client more than 10 days prior to the departure time will be FREE OF CHARGE.

Any cancellations made by the client between 10 days and 48 hours prior to the departure time will incur a cancellation fee of 25% of the total fare.

Any cancellations made by the client less than 48 hours prior to the departure time will incur a cancellation fee of 50% of the total fare.

Any cancellations made by the client less than 24 hours prior to the departure time will incur a cancellation fee of 100% of the total fare.

In the event that the customer fails to show up for the booked flight, and no cancellation has been received, then 100% of the total fare will be charged to the client.

All cancellations must be in writing.

Replacement of Transport – for our Awaroa transfer flights and booked shuttles.

Should inclement weather cause a flight cancellation, then we will endeavour to reschedule your flight. If we are unable to do so the flight will be replaced by private car shuttle and scheduled boat transfer. Our team will transport you from Nelson or Motueka to Kaiteriteri to board a Sea Shuttle and proceed to Awaroa. Or Seashuttle from Awaroa to Kaiteriteri then drive you back to Motueka or Nelson airport. Our Team are happy to work with you to try and provide you the best solution.

 

Baggage Allowances

Aeroplanes             15 kg pp (soft baggage)

Helicopters              25kg pp (soft baggage)

For all trips to the Abel Tasman Park which start and end either at Nelson Airport or Motueka Airport we offer free soft bags for repack and free storage of your larger/heavier luggage.

If you are requesting a private charter then numbers and weights of passengers will determine baggage allowance.

 If you make our team aware of any baggage requirements beyond the standard baggage allowances prior to your flight we can make arrangements to ensure your bags get to where you are going in the most cost-effective way.

Rarely depending on passenger weights and weather conditions might we need to send luggage with next available flight or by boat/road transport.